Viseca one

With Viseca one, cardholders manage their credit cards: checking transactions, approving online payments, blocking cards and keeping track of bonus points. At this scale every bit of confusion becomes a support call – and every good decision is felt.

The redesign had two goals: make an app that had grown over the years modern and native on both platforms, and enable a new line of business at the same time. Credit cards such as the Cumulus and Manor cards were to be applied for entirely digitally.

It mattered a lot to us to take both platforms’ guidelines seriously. An iOS app that looked almost the same on Android became an app that follows Apple’s Human Interface Guidelines on the iPhone and Material Design on Android – one shared brand, but familiar patterns for navigation, controls and system behaviour.

A credit card application is demanding from a regulatory point of view: identification, credit checks and legal notices are mandatory. My job was to turn that into a flow you can complete on your phone in one go.

The guiding principles: only ask what is really needed; show progress at all times; catch errors early and clearly; and translate legalese into language people understand.